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Coronavirus Update

Coronavirus Updates

 
 

Coronavirus

We’re here for you

Maintaining our commitments to you—our valued customers—is a top priority for us, along with ensuring our collective health and wellness. That’s why, in light of the evolving circumstances related to Coronavirus (COVID-19), we wanted to be sure and let you know we’re closely tracking the situation and its impact on our employees, customers, and communities.

Effective Thursday, November 12th: Our banking centers’ lobbies are open for in-person service, although some are by appointment only. All drive-up windows are open. Please know you can still bank with us digitally. Please check your local banking center for their specific hours.

We’re taking necessary precautions to ensure our employees, customers, and communities have a safe and enjoyable banking experience. Banking centers will now require face masks, offer hand sanitizer, and have floor markers to encourage safe social distancing practices.


24/7 Phone Support
Here for you, day and night, at 800-860-8821 (thanks for your patience as wait times may be longer than usual).

Live Chat
Chat with a real person within online banking or our mobile app during normal business hours.

Secure Message
Send us a secure message within online or mobile banking if you have a question you need help with.

Local banking center
Stop by a drive-up window at your local banking center or give us a call to make an in-person appointment.


Making life a bit easier

COVID-19 payment relief program for customers

We know that this is a very stressful time for individuals, families, businesses, and communities. To address growing challenges and financial hardships, we’re taking extra steps to provide support and alleviate stress while we work through this together.

Supporting individuals and families

  • Loan deferment program for those facing financial hardship due to interruption in income on qualified loans. What this means:
    • Interest accrues. Loan deferments mean an extension of the maturity date of the loan, but borrowers should note that additional interest will accrue on your account and be added to your final payment.
    • Automatic payments. If you have an automatic payment set up to pay this loan, now’s the time to look into pausing that—with us or elsewhere—if you haven’t already.
    • Escrow accounts. If your request included a deferment of your escrow payments, please note that your real estate taxes and/or insurance will still be due. Because there will be less money in your escrow account to make these payments, your next escrow analysis will likely identify the need to increase your monthly payment to build your escrow account back up. You may prefer to deposit money directly into your escrow account to minimize the impact on your future monthly payment.
    • Credit reporting. Your credit bureau report is not impacted by this deferment request.
  • Additional flexibility in access to credit products and support, as well as waived penalties for early CD withdrawals

Supporting business customers

  • Waived late charges for payments on qualified loans
  • Flexibility for higher limits related to remote deposit capture
  • Options for payment relief on commercial and small business loans, based on need
  • Assistance with access to government sponsored support, including the Finance Authority of Maine (FAME) and U.S. Small Business Administration (SBA)
  • Visit our COVID-19 Small Business Resource Center for details

Protecting and supporting our employees

At this time, we have shifted more than half of our employees to work remotely. We’re also reminding our employees to utilize their robust health and wellness benefits, and to provide a buffer of support, we’ve added $100,000 to our Employee Emergency Fund, which can help confidentially pay emergency bills for those in need.

Economic Impact Payments

We know you’re anxious to learn more about the Economic Impact Payments, which is government stimulus money that is being issued by check or direct deposit to eligible recipients. As the IRS is distributing these payments directly, we encourage you to visit www.irs.gov/coronavirus for updates, information and any action required.

Here’s what we know:

  • If the IRS already has your bank account information, you don’t have to take any action. The payment will be deposited into the same bank account you used when you filed your tax return in 2018 or 2019. These will be the first payments to be distributed.
  • If the IRS does not have your bank account information, a check will be mailed directly to you at the most recent address that they have on file. Lean more here about your options for cashing or depositing your check once you’ve received it.
  • You can track the status of your stimulus check by visiting the new web portal that the IRS has created for your use.
  • Keep an eye out for scams. The IRS and the bank will not contact you by phone, text, email, or social media to ask for your personal or bank account information. Also, watch out for emails with attachments or links claiming to have special information or offers about your payment.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Customer Testimonials

 
 
 
 
 
 
 

Supporting your needs, day or night

ATM Locations

Visit any of our ATMs to deposit or withdraw money, check your balance, or transfer money.

Mobile Wallet

Make contactless payments using your Camden National Bank debit card on your mobile phone.

Digital Banking

Transfer funds, deposit checks and check your balance—all from home using digital banking. 

Pay Up

Securely and quickly pay friends and family in online and mobile banking using Pay Up.

 

Your questions, answered.

 

Our Business Continuity Team prepares for any situation like this that may arise. This group currently meets daily to review guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and state and local authorities and makes proactive adjustments to our response plan. Through increased cleaning of our banking centers and ongoing company-wide communication, we’re making sure everyone feels informed and safe while ensuring business continuity.

 
 

During times of uncertainty, it’s natural to be worried about things you work hard to protect, like your health, loved ones, and financial security. That’s why now is an important time to reassure you that Camden National Bank and the banking industry remain stable and well capitalized. Our team has worked hard to make smart business and lending decisions, keeping our balance sheet strong and creating a cushion against unexpected losses or tough times.

The Office of the Comptroller of the Currency (OCC) regulates our business, measuring our capital levels and ability to protect our customers. We are also a member of the Federal Deposit Insurance Corporation (FDIC). This means that checking accounts, savings accounts, money market deposit accounts and certificates of deposit up to $250,000 per-depositor are covered by the FDIC. We also have other solutions for amounts above $250,000.

At Camden National Bank, we take pride in being a pillar of community strength, supporting our customers through thick and thin. During the COVID-19 outbreak, please know we remain financially strong with sufficient capital to protect your deposits. We’re also committed to keeping our team employed, providing comprehensive employee benefits, and giving back to charitable causes. These are all essential elements of our identity as your community bank since 1875.

 
 

At Camden National Bank, we have many ways for you to access your accounts remotely and pay your bills easily, making managing your finances from anywhere, simple. With digital banking, you can pay bills, deposit checks, transfer money, pay a friend, and check your balance. We’re also available 24/7 at 800-860-8821 if you need to chat with us.

 
 

We encourage you to keep an eye out for scams and any unusual emails or phone calls you receive. Cyber-criminals often take advantage of uncertain times, leading to an increase in scam activity. Please know we’re always keeping tabs on your account(s) with real-time fraud monitoring and alerts, but note that we’ll never call you to ask that you provide or verify your account numbers, username or password, secure access code, or full social security number. Also, be aware that any text alerts you receive from us will come from a special short code, and not a regular phone number. Visit our Security Center for more helpful tips.

If you’re ever in doubt as to whether a call is legitimate, simply hang up and call us back directly at 800-860-8821. You can also view the Federal Trade Commission’s site with specific Coronavirus-related scam information.

 
 

We’re all about being transparent, and want you to know exactly when you can expect your funds, whether your depositing a check using Mobile Deposit or depositing cash at one of our ATMs. When you can access your deposit depends on a few things. Visit our webpage here for more information on when you can expect your deposit to be available to you.

 
 

We’re all about being transparent, and want you to know exactly when you can expect your funds, whether your depositing a check using Mobile Deposit or depositing cash at one of our ATMs. When you can access your deposit depends on a few things. Visit our webpage here for more information on when you can expect your deposit to be available to you.

 
 
 
 
 
 
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