24/7 live, customer service and instant debit card fraud alerts increases convenience and communication with customers
Camden, Maine, November 29, 2016 – Camden National Bank, a full-service community bank serving both retail and business customers across Maine and northern New England, recently announced that it expanded its customer service commitment by increasing its Customer Assistance Center hours to twenty-four hours a day, seven days a week, a first for a Maine-based community bank. Additionally, the bank has expanded its cyber-security protection with real-time debit card fraud alert offerings, adding email to the text and phone notification options already available that allow customers to quickly detect and stop fraudulent use of their debit card.
“We’re excited to announce these enhancements which deliver innovative technology, service and convenience to meet the ever-changing needs of our customers,” said Greg Dufour, president and chief executive officer of Camden National Bank. “We have made significant investments in our online banking and mobile apps to meet the digital banking needs of our customers at their convenience. At the same time, we also recognize the need for live, human support at any time of the day or night to complement the sophisticated electronic tools our customers utilize.”
Camden National Bank has expanded its real-time debit card fraud alerts that allow customers to be notified quickly of suspicious activity and stop fraudulent use of their debit card. Fraud center experts monitor accounts around the clock looking at purchase activity for anything outside of the norm that could signal unauthorized use of a customer’s debit card. If anything appears out of the ordinary, the customer is contacted through the quickest means available to verify the activity. A temporary hold protects the customer’s account until they get in touch, and is immediately removed when verification is received.
Dufour added, “We continue to be guided by our commitment to deliver the best banking experience and service. Whether customers are looking to review transactions, transfer funds or explore product alternatives, we have the expertise to guide them in person, online or on the phone. We are entering an exciting time for our customers and we will continue to seek new tools and enhancements to meet our customers’ evolving needs.”
About Camden National Bank