Protected by You

Keep your guard up

Being vigilant about possible threats to your personal financial information will always be necessary, because the truth is that scammers will never stop trying to access your money. We work hard to protect your accounts and there are many ways you can help. 

Spot suspicious email, text or calls
It’s a very common way for fraudsters to try to get you to provide confidential information, and these types of communication can seem very legitimate and look like they are coming from a friend or a company like us that you do business with.

Phishing is a term used to describe fraudulent emails designed to trick you into providing confidential information. Here are a number of ways to spot an email that is likely fraudulent:

  • We’ll never email you to ask for bank account information, card numbers or social security numbers
  • Typos and misspellings are common in phishing emails. Even the sender’s address may only be one letter different from that of a legitimate company that you do business with
  • Links are often included to send you out to fake forms or websites for collecting your information; never click a link in an email you were not expecting or do not recognize
  • Urgent requests to send money are often phony; be wary of this, even if it appears to be coming from a friend or family member. Try to contact them in a different way to verify

If you’re ever in doubt, don’t provide any information by phone, text or email. Contact us 24/7 at 800-860-8821 so we can help you figure it out. If possible, write down any phone number associated with the text or call and print out copies of any suspect emails or letters that you receive.

For more information, visit the Federal Trade Commission (FTC) Identity Theft Center online at. The FTC updates their site regularly with scam alerts, email tips, and other information about avoiding fraud.

Contact us quickly

If your account may have been accessed without your authorization, or you’re concerned that your information may have been compromised or your card is lost or stolen, contact us immediately so that we can help. You can talk with a live person 24/7 by calling us at 800-860-8821. 

Stay out in front of fraud

Eliminate easy opportunities for fraud to occur or continue by always picking up your mail, shredding financial solicitations and bank statements when you’re finished with them, and checking your transaction activity and credit report for unauthorized activity. Credit reporting companies will provide you with a free copy of your credit report once per year. Request it here.


Questions? Please call us at 800-860-8821 or visit your local banking center.