Camden National Bank’s Online Banking tool gives you access to your accounts from anywhere, at any time.
With Online Banking you can bank from your computer or mobile device when it is convenient for you, using Internet or Wi-Fi access.
Already registered for Online Banking?
Q. How do I upgrade my Online Banking experience?
A. Select “Upgrade Now” when you log in to Online Banking and see a pop-up message giving you the choice to “Upgrade Later,” “Upgrade Next Time” or “Upgrade Now.” Between February 9, 2015, and March 31, 2015, current Camden National Online Banking customers will be asked to upgrade their Online Banking experience by groups of customers at a time.
Q. Why should I get the new Online Banking experience?
A. Camden National's enhanced Online Banking includes:
It's all part of our commitment to bring you the best Online Banking experience from your computer.
Q. I recently upgraded to the new Online Banking. Why do I see the old version of Online Banking on one device and the new version on another?
A. Once you have logged in and upgraded to the new Online Banking, you may see the old version if you log in from a different Web browser and that browser is not up to date or is unsupported.
For more information about the minimum browser requirements, and to see which version of your browser you are currently using, visit CamdenNational.com/online-upgrade.
Q. I recently upgraded to the new Online Banking, and not all functionality seems to be working when I access it through my tablet or smartphone browser. Why?
A. It is recommended that you access Online Banking through the Camden National Bank app when you are on a mobile device. While it is possible to access Online Banking through the browser on mobile devices, not all functionality will be available when accessed that way.
Q. Once I get the new Online Banking, can I go back to the old look and feel if I want to?
A. No. In order to provide customers with the best possible service and security now and in the future, all of our Online Banking customers will move over to the new experience.
Q. Do I have to have Online Banking before I can use Mobile Banking?
A. No. You can download the Camden National iPhone® or Android™ app and click on “Enroll Now” on the app login screen to select a Login ID and get started.
Please note: New accounts will not appear in Mobile Banking the same day they are opened. Please check back the next day, and contact the Customer Assistance Center at info@CamdenNational.com or 800.860.8821 if the accounts you are expecting to see are not appearing.
Q. Can I do everything on the app that I can do in Online Banking?
A. Yes. The only exception would be the functionality limitations of the device itself. For example, “Deposit a Check” is a feature reserved for the tablet or smartphone app, but you can “Enroll in Mobile Deposit” from any device.
Q. Can I set up alerts from my smartphone, tablet or computer?
A. Yes. Set up and manage alerts through a new, streamlined process from your smartphone or tablet, as well as your computer.
Q. Where do I find Bill Pay?
A. Bill Pay is now under the Transactions menu and is titled “Pay Bills” in Online Banking and on the app. It is also a Quick Action item on the app.
Q. How do I view my Account History in the new Online Banking?
A. This is no longer a primary navigation option. Instead, click on the account you would like to review the history of when you see it on your home screen view in Online Banking.
Q. How do I get all of Online Banking to fit to my screen without having to scroll?
A. If you are having to scroll side to side to see the entire page of Online Banking, you may need to adjust the zoom settings on your browser. When set to 100%, Online Banking should fit the width of your screen.
Manage and send all your payments from one convenient location by using bill pay. Camden National’s bill pay allows you to make payments anywhere and anytime from your computer, tablet or smartphone with Internet or Wi-Fi access.
Bill pay gives you the flexibility to:
To sign up for bill pay, please call 800-860-8821 or visit your local branch.
Online and Mobile Banking allow you to transfer between accounts, to individuals and with other financial institutions. There are two ways to transfer: through Online Banking and through bill pay.
Online Banking Transfers
You can make either internal or external transfers through Online Banking. To transfer between your Camden National accounts, you'll need to know the following:
To make an external transfer to an account at another financial institution, select Add an External Account and enter the account number and routing information for the account you are transferring to.
Here is how it will work:
External transfers take up to 3 business days to be completed. For example: if you make a transfer on Monday, you will see the money in the other account on Wednesday. If you make a transfer on Thursday, you will see the money in the other account on the following Tuesday.For transfers using bill pay
You can make electronic payments to individuals using the bill pay system. If you do not have the routing number and account number of the person you would like to pay:
If you do have the routing number and account number of the person you would like to pay:
Electronic payments will take up to 2 business days. If you request a paper check to be mailed, it will take up to 5 business days.
At Camden National Bank, the security of your financial information is very important to us, and we are constantly looking for ways to enhance our current security.
A Secure Access Code is a one-time-use code that allows you to log in to your Online Banking account. It is delivered to you via a phone call, SMS text or email and is only valid for a limited period of time.
The combination of a Secure Access Code and your existing online Login ID and password helps to protect you from increasing cyber threats. In addition, it gives you the ability to reset your password and register to receive security alerts.
The first time you log in, you will be asked to register your computer or device by entering a Secure Access Code. This places a security certificate "cookie" on your computer or device. This will allow you to use your computer or device without having to ask for a Secure Access Code each time you log in.
Your code will be sent to you via your preferred method – phone, SMS text message or email. We recommend, however, that you opt to receive it via phone.
By phone: This is our recommended method. Your code should be delivered in less than three (3) minutes. Please make sure the telephone line is not being used by your computer or another person. Also be sure that you do not have any call blocking or screening services in place for unknown numbers, as this would prevent the call from being received.
By email: Your code should be delivered in less than ten (10) minutes. Please check your junk email folder if you do not receive the email in this time frame. If you have a program filtering/monitoring the delivery of your email messages, it may prevent the delivery of the Secure Access Code; please select to have the Secure Access Code delivered to a phone number.
A Secure Access Code is valid for approximately 30 minutes. If you select to have a Secure Access Code delivered to you multiple times using the same channel of delivery, each new Secure Access Code request will disable any previously requested codes.
Yes. First, you will need to have a successful delivery and usage of a Secure Access Code. On the account overview screen, select the “Security” option from the “Preferences” heading. Click on the Secure Delivery tab. You can enter additional email addresses and phone numbers for voice and SMS text delivery.
If you access Online Banking from more than one personal computer or device, we recommend that you set this security on each one. We do not recommend registering on a public computer, such as at a library, school or other location where other individuals may be able to gain access to your accounts.
Each time you log in from an unregistered computer, you will be prompted to have a Secure Access Code delivered to your contact information. After you enter the correct Secure Access Code, you will be asked if you would like to register your browser. If you select to activate the computer for later use, a security certificate or “cookie” is placed on your browser for future access. You can register multiple computers and multiple browsers on each computer.
Yes. You can use the same computer. There is no limit to the number of people who can use the same computer to access his/her own Online Banking.
If you use the same computer or device each time you visit Online Banking, you will not need to reregister. You will need to register any new computers or devices.
There are several reasons why this may happen. Some reasons are:
You can change your browser setting to allow cookies to be stored from Camden National Bank. Select your browser for third-party instructions.
Please note: where www.timeanddate.com is used as an example URL in the instructions linked below, please replace it with the URLs you want to allow: www.CamdenNational.com and secure3.onlineaccess1.com.
Camden National Online and Mobile Banking alerts provide you with information about your account. Available alerts include: current balance, low account balance, debit card transactions, direct deposit, change of password and many more. You can request that an alert notification be sent to you through email, text messaging, secure message or a voice alert.
To ensure the security of your information, we encrypt your information as it travels over the Internet via SSL 128 encryption.
New Account Openings
Once you have opened your account with Camden National, enroll in Online Banking:
From the homepage of CamdenNational.com:
From the Camden National Bank iPhone®, iPad® or Android™ app:
Secure Access Code
Consumer and Business Electronic Banking Education Center
Camden National Bank has developed a training and resource center to help you understand the risk and the potential for online fraud. Click here.
For best site performance, we recommend a processor with 1GB of RAM or greater and a cable, DSL or ISDN Internet connection. Note: satellite cable connections have difficulty supporting encrypted sites and may be slow to respond. We recommend the following browsers:For Windows 7/8/Vista SP2:
Note: Windows stopped providing support, including security updates, for Windows XP and XP-Compatible Internet Explorer (IE) in April 2014. XP users who do not upgrade their operating systems should replace IE with Google Chrome for an up-to-date, secure Internet browser.For Macintosh:
If you need assistance, please call 800-860-8821.
Camden National Bank, Member FDIC, Equal Housing Lender © 2015 Camden National Corporation, All Rights Reserved.