Online Banking with Bill Pay

Camden National Bank’s Online Banking tool gives you access to your accounts from anywhere, at any time.

With Online Banking you can bank from your computer or mobile device when it is convenient for you, using Internet or Wi-Fi access.

Already registered for Online Banking?

Benefits Include:

  • Ability to check your account balances and review recent history and transactions at any time
  • Ability to transfer funds between your Camden National accounts or between your Camden National account and your account at another financial institution
  • Ability to set up one-time or recurring transactions
  • Ability to use bill pay to send payments or transfer money to individuals who bank at other institutions
  • Ability to receive and view electronic versions of your paper bills through bill pay
  • e-Statements via email which give you the ability to view current and past account history and check images on demand

Features Include:

  • Ability to change your login ID and password after account activation by going to preferences>security
  • Ability to set up desired account, history, security and transaction alerts to reach you via email, text, phone or secure message

New Online Banking Experience FAQs

Q. How do I upgrade my Online Banking experience?

A. Select “Upgrade Now” when you log in to Online Banking and see a pop-up message giving you the choice to “Upgrade Later,” “Upgrade Next Time” or “Upgrade Now.” Between February 9, 2015, and March 31, 2015, current Camden National Online Banking customers will be asked to upgrade their Online Banking experience by groups of customers at a time.

Q. Why should I get the new Online Banking experience?

A. Camden National's enhanced Online Banking includes:

  • a new and improved design
  • easier navigation
  • improved search and help functionality
  • easy access to all of your accounts
  • the same, simple experience as banking from your smartphone or tablet

It's all part of our commitment to bring you the best Online Banking experience from your computer.

Q. I recently upgraded to the new Online Banking. Why do I see the old version of Online Banking on one device and the new version on another?

A. Once you have logged in and upgraded to the new Online Banking, you may see the old version if you log in from a different Web browser and that browser is not up to date or is unsupported.

For more information about the minimum browser requirements, and to see which version of your browser you are currently using, visit CamdenNational.com/online-upgrade.

Q. I recently upgraded to the new Online Banking, and not all functionality seems to be working when I access it through my tablet or smartphone browser. Why?

A. It is recommended that you access Online Banking through the Camden National Bank app when you are on a mobile device. While it is possible to access Online Banking through the browser on mobile devices, not all functionality will be available when accessed that way.

Q. Once I get the new Online Banking, can I go back to the old look and feel if I want to?

A. No. In order to provide customers with the best possible service and security now and in the future, all of our Online Banking customers will move over to the new experience.

Q. Do I have to have Online Banking before I can use Mobile Banking?

A. No. You can download the Camden National iPhone® or Android app and click on “Enroll Now” on the app login screen to select a Login ID and get started.

Please note: New accounts will not appear in Mobile Banking the same day they are opened. Please check back the next day, and contact the Customer Assistance Center at info@CamdenNational.com or 800.860.8821 if the accounts you are expecting to see are not appearing.

Q. Can I do everything on the app that I can do in Online Banking?

A. Yes. The only exception would be the functionality limitations of the device itself. For example, “Deposit a Check” is a feature reserved for the tablet or smartphone app, but you can “Enroll in Mobile Deposit” from any device.

Q. Can I set up alerts from my smartphone, tablet or computer?

A. Yes. Set up and manage alerts through a new, streamlined process from your smartphone or tablet, as well as your computer.

Q. Where do I find Bill Pay?

A. Bill Pay is now under the Transactions menu and is titled “Pay Bills” in Online Banking and on the app. It is also a Quick Action item on the app.

Q. How do I view my Account History in the new Online Banking?

A. This is no longer a primary navigation option. Instead, click on the account you would like to review the history of when you see it on your home screen view in Online Banking.

Q. How do I get all of Online Banking to fit to my screen without having to scroll?

A. If you are having to scroll side to side to see the entire page of Online Banking, you may need to adjust the zoom settings on your browser. When set to 100%, Online Banking should fit the width of your screen.

Bill Pay

Manage and send all your payments from one convenient location by using bill pay. Camden National’s bill pay allows you to make payments anywhere and anytime from your computer, tablet or smartphone with Internet or Wi-Fi access.

Bill pay gives you the flexibility to:

  • Schedule recurring automatic payments such as loans on a weekly, biweekly or monthly basis
  • Transfer money to individuals at other financial institutions
  • Send a check to someone for his or her birthday, anniversary or other special event, including a personalized message from you
  • Make a donation to a charity or nonprofit
  • Set up alerts and reminders so you never miss a payment
  • View electronic versions of your paper statements

Video Resources:

To sign up for bill pay, please call 800-860-8821 or visit your local branch.

 

Transfers

Online and Mobile Banking allow you to transfer between accounts, to individuals and with other financial institutions. There are two ways to transfer: through Online Banking and through bill pay.

Online Banking Transfers

You can make either internal or external transfers through Online Banking. To transfer between your Camden National accounts, you'll need to know the following:

  • account to transfer funds from
  • account to transfer funds to
  • amount to transfer
  • whether or not to make the transfer recurring
For an external transfer

To make an external transfer to an account at another financial institution, select Add an External Account and enter the account number and routing information for the account you are transferring to.

Here is how it will work:

  • Camden National will make two small deposits into your account at the other institution within five business days
  • You must then log in to that account to note the amounts and return to your account with Camden National to verify the amounts of the deposits
  • Once the amounts are verified, the external account will be added to your transfer account options
  • You will then be able to transfer funds

External transfers take up to 3 business days to be completed. For example: if you make a transfer on Monday, you will see the money in the other account on Wednesday. If you make a transfer on Thursday, you will see the money in the other account on the following Tuesday.

For transfers using bill pay

You can make electronic payments to individuals using the bill pay system. If you do not have the routing number and account number of the person you would like to pay:

  1. Select Payees>Add a Payee
  2. Click on Add a Person
  3. You will then be asked for the following:
    • first name & last name
    • phone number
    • email address (paying a person from this menu will require email authentication)

If you do have the routing number and account number of the person you would like to pay:

  1. Select Payees>Add a Payee
  2. Click on Add a Bill
  3. Select Individual
  4. You will then be asked to provide the following:
    • first & last name
    • phone number
    • account number
    • routing number

Electronic payments will take up to 2 business days. If you request a paper check to be mailed, it will take up to 5 business days.

Protecting Your Online Banking Account

At Camden National Bank, the security of your financial information is very important to us, and we are constantly looking for ways to enhance our current security.

What is a Secure Access Code?

A Secure Access Code is a one-time-use code that allows you to log in to your Online Banking account. It is delivered to you via a phone call, SMS text or email and is only valid for a limited period of time.

Why put this in place?

The combination of a Secure Access Code and your existing online Login ID and password helps to protect you from increasing cyber threats. In addition, it gives you the ability to reset your password and register to receive security alerts.

How does it work?

The first time you log in, you will be asked to register your computer or device by entering a Secure Access Code. This places a security certificate "cookie" on your computer or device. This will allow you to use your computer or device without having to ask for a Secure Access Code each time you log in.

How will I receive my code?

Your code will be sent to you via your preferred method – phone, SMS text message or email. We recommend, however, that you opt to receive it via phone.

How long should I wait for a Secure Access Code to be delivered?

By phone: This is our recommended method. Your code should be delivered in less than three (3) minutes.  Please make sure the telephone line is not being used by your computer or another person. Also be sure that you do not have any call blocking or screening services in place for unknown numbers, as this would prevent the call from being received.

By email: Your code should be delivered in less than ten (10) minutes. Please check your junk email folder if you do not receive the email in this time frame. If you have a program filtering/monitoring the delivery of your email messages, it may prevent the delivery of the Secure Access Code; please select to have the Secure Access Code delivered to a phone number.

Why does the system tell me the Secure Access Code is expired or invalid?

A Secure Access Code is valid for approximately 30 minutes. If you select to have a Secure Access Code delivered to you multiple times using the same channel of delivery, each new Secure Access Code request will disable any previously requested codes.

Am I able to add additional email addresses or phone numbers for secure access delivery?

Yes. First, you will need to have a successful delivery and usage of a Secure Access Code. On the account overview screen, select the “Security” option from the “Preferences” heading. Click on the Secure Delivery tab. You can enter additional email addresses and phone numbers for voice and SMS text delivery.  

Should I register more than one computer?

If you access Online Banking from more than one personal computer or device, we recommend that you set this security on each one. We do not recommend registering on a public computer, such as at a library, school or other location where other individuals may be able to gain access to your accounts.

What if I use different computers to access Online Banking?

Each time you log in from an unregistered computer, you will be prompted to have a Secure Access Code delivered to your contact information. After you enter the correct Secure Access Code, you will be asked if you would like to register your browser. If you select to activate the computer for later use, a security certificate or “cookie” is placed on your browser for future access. You can register multiple computers and multiple browsers on each computer.  

What if I share my computer with someone who also has Online Banking? Can we both log in from the same computer?

Yes. You can use the same computer. There is no limit to the number of people who can use the same computer to access his/her own Online Banking.

Will I need to register my computer every time I log in?

If you use the same computer or device each time you visit Online Banking, you will not need to reregister. You will need to register any new computers or devices.

I have already registered my computer. When I enter my login information, Online Banking prompts me to have a Secure Access Code delivered. Why?

There are several reasons why this may happen. Some reasons are:

  • You logged in using a different computer
  • You logged in using a different browser
  • The cookies/cache have been cleared on your computer
  • Your browser blocks or restricts cookies
  • A new version of your browser was installed on your computer

How do I prevent cookies from being deleted on my computer?

You can change your browser setting to allow cookies to be stored from Camden National Bank. Select your browser for third-party instructions.

Please note: where www.timeanddate.com is used as an example URL in the instructions linked below, please replace it with the URLs you want to allow: www.CamdenNational.com and secure3.onlineaccess1.com.

Alerts

Camden National Online and Mobile Banking alerts provide you with information about your account. Available alerts include: current balance, low account balance, debit card transactions, direct deposit, change of password and many more. You can request that an alert notification be sent to you through email, text messaging, secure message or a voice alert.

Security Information

To ensure the security of your information, we encrypt your information as it travels over the Internet via SSL 128 encryption.

New Account Openings

Once you have opened your account with Camden National, enroll in Online Banking:

From the homepage of CamdenNational.com:

  1. Click on Personal Online Banking next to Enroll in the Online Banking login box
  2. Next, complete the requested information, including your desired Login ID
  3. Click on Continue

From the Camden National Bank iPhone®, iPad® or Android app:

  1. Tap Enroll Now on the app login screen
  2. Next, complete the requested information, including your desired Login ID
  3. Tap Continue

Secure Access Code

  • Every time you log in to your Online Banking account on a new computer, you will be prompted to enter a new Secure Access Code.
  • The Secure Access Code will be sent to you by your preferred method. Enter the code and proceed as usual.
  • If you select to make this a preferred device, you will not have to follow this process again.

Passwords

  • Forgotten passwords: If you forget your password, click on Forgot Password? You will be sent a new Secure Access Code. Once you enter the Secure Access Code, you may reset your password and use the system as usual.
  • Locked out of the system: After three failed login attempts, you will be locked out of the system. Please contact customer service at 800-860-8821 for assistance.

Enabling Cookies

  • You must enable cookies for the Camden National Online Banking system to function properly. The cookies do not contain any private or sensitive information.

Consumer and Business Electronic Banking Education Center

Camden National Bank has developed a training and resource center to help you understand the risk and the potential for online fraud. Click here.

Browser Information

For best site performance, we recommend a processor with 1GB of RAM or greater and a cable, DSL or ISDN Internet connection. Note: satellite cable connections have difficulty supporting encrypted sites and may be slow to respond. We recommend the following browsers:

For Windows 7/8/Vista SP2:
  • Internet Explorer 10 or higher
  • Firefox 24 or higher
  • Chrome 30 or higher

Note: Windows stopped providing support, including security updates, for Windows XP and XP-Compatible Internet Explorer (IE) in April 2014. XP users who do not upgrade their operating systems should replace IE with Google Chrome for an up-to-date, secure Internet browser.

For Macintosh:
  • Safari 6 or higher
  • Firefox 24 or higher
  • Chrome 30 or higher
Vista/IE 7 Browser Changes:
Customers using Vista and IE 7.0
  1. Click on Tools/Internet Options
  2. Click on the Advanced button
  3. Scroll to the bottom, using the slide bar on the right
  4. Check the box to use SSL 2.0 or SSL 3.0
  5. Remove the check from TLS 1.0
  6. Click on Apply and then OK
  7. Click on the Contents tab at the top of the box
  8. Click on the Clear SSL State button, click on Apply and OK

If you need assistance, please call 800-860-8821.

 

Three ways to enroll

  1. Online
  2. In person at your local branch
  3. By calling 800.860.8821
 

Camden National Bank, Member FDIC, Equal Housing Lender Equal Housing Lender © 2015 Camden National Corporation, All Rights Reserved.

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