Online Banking with Bill Pay

Camden National Bank’s Online Banking tool gives you access to your accounts from anywhere, at any time.

With Online Banking you can bank from your computer or mobile device when it is convenient for you, using Internet or Wi-Fi access.

Already registered for Online Banking?

Benefits Include:

  • Ability to check your account balances and review recent history and transactions at any time
  • Ability to transfer funds between your Camden National accounts or between your Camden National account and your account at another financial institution
  • Ability to set up one-time or recurring transactions
  • Ability to use Bill Pay to send payments or transfer money to individuals who bank at other institutions
  • Ability to receive and view electronic versions of your paper bills through Bill Pay
  • e-Statements via email which give you the ability to view current and past account history and check images on demand

Features Include:

  • Ability to change your login ID and password after account activation by going to preferences>security
  • Ability to set up desired account, history, security and transaction alerts to reach you via email, text, phone or secure message

Bill Pay

Manage and send all your payments from one convenient location by using bill pay. Camden National’s bill pay allows you to make payments anywhere and anytime from your computer, tablet or smart phone with Internet or WiFi access.

Bill pay gives you the flexibility to:

  • Schedule recurring automatic payments such as loans on a weekly, bi-weekly or monthly basis
  • Transfer money to individuals at other financial institutions
  • Send a check to someone for their birthday, anniversary or other special event that includes a personalized message from you
  • Make a donation to a charity or non-profit
  • Set up alerts and reminders so you never miss a payment
  • View electronic versions of your paper statements

Video Resources:

To sign up for Bill Pay, please call 800-860-8821 or visit your local branch.

 

Transfers

Online and mobile banking allows you to transfer between accounts, to individuals, and other financial institutions. There are two ways to transfer – through online banking and through Bill Pay.

Online Banking Transfers

You can make either internal or external transfers through online banking. Simply go to Transactions>Funds Transfer and enter:

  • account to transfer funds from
  • account to transfer funds to
  • transfer date
  • amount to transfer
  • whether the transfer is intended to be one-time or recurring (this information is completed by expanding the “Enter Transfer Frequency” blue bar toward the bottom of the Funds Transfer screen). The default is one-time
For an external transfer

To make an external transfer to an account at another Financial Institution you must first enter the external account by going to Transactions>Add an External Account and enter the account number and routing information for the account you are transferring to.

Here is how it will work:

  • Camden National will make two small deposits into your account at the other institution within five business days
  • You must then log into that account to note the amounts and return to your account with Camden National to verify the amounts of the deposits
  • Once the amounts are verified, the external account will be added to your transfer account options under Transactions>Funds Transfer
  • You will then be able to transfer funds

External transfers take up to 3 business days to be completed. For example: if you make a transfer on Monday you will see the money in the other account on Wednesday. If you make a transfer on Thursday, you will see money in your other account on the following Tuesday.

Transfers Using Bill Pay

You can make electronic payments to individuals using the bill pay system. If you do not have the routing number and account number of the person you would like to pay:

  1. Select Payees>Add a Payee.
  2. Click “Add a person”
  3. You will then be asked for the following:
    • first name & last name
    • phone number
    • email address (paying a person from this menu will require email authentication).

If you do have the routing number and account number of the person you would like to pay:

  1. Select Payees>Add a Payee.
  2. Click Add a Bill
  3. Select Individual
  4. You will then be asked to provide the following:
    • first & last name
    • phone number
    • account number
    • routing number

Electronic payments will take up to 2 business days. If you request a paper check to be mailed it will take up to 5 business days.

Protecting Your Online Banking Account

At Camden National Bank the security of your financial information is very important to us and we are constantly looking for ways to enhance our current security.

What is a Secure Access Code?

A secure access code is a one-time use code that allows you to log in to your Online Banking account. It is delivered to you via a phone call, sms text or email and is only valid for a limited period of time.

Why put this in place?

The combination of a secure access code and your existing online login ID and password helps to protect you from the increasing cyber threats. In addition, it gives you the ability to re-set your password and register to receive security alerts.

How does it work?

The first time you log in you will be asked to register your computer or device by entering a secure access code. This places a security certificate "cookie" on your computer or device. This will allow you to use your computer or device without having to ask for a secure access code each time you log in. Click here for instructions.

How will I receive my code?

Your code will be sent to you via your preferred method – phone, sms text message or email. We recommend, however, that you opt to receive it via phone.

How long should I wait for a secure access code to be delivered?

By phone: This is our recommended method. Your code should be delivered in less than three (3) minutes. Please make sure the telephone line is not being used by your computer or another person. Also be sure that you do not have any call blocking or screening services in place from unknown numbers as this would prevent the call from being received.

By email: Your code should be delivered in less than ten (10) minutes. Please check your junk email folder if you do not receive the email in this time frame. If you have a program filtering/monitoring the delivery of your email messages, it may prevent the delivery of the secure access code; please select to have the secure access code delivered to a phone number.  

 Why does the system tell me the secure access code is expired or invalid?

A secure access code is valid for approximately 30 minutes. If you select to have a secure access code delivered to you multiple times using the same channel of delivery, each new secure access code request will disable any previously requested codes. 

Am I able to add additional email addresses or phone numbers for secure access delivery?

Yes. First, you will need to have a successful delivery and usage of a secure access code. On the account overview screen, select the “Security” option from the “Preferences” heading. Click on the Secure Delivery tab.  You can enter additional email addresses and phone numbers for voice and SMS text delivery.  

Should I register more than one computer?

If you access Online Banking from more than one personal computer or device, we recommend that you set this security on each one. We do not recommend registering on a public computer, such as at a library, school or other location where other individuals may be able to gain access to your accounts.

What if I use different computers to access Online Banking?

Each time you log in from an unregistered computer, you will be prompted to have a secure access code delivered to your contact information. After you enter the correct secure access code, you will be asked if you would like to register your browser. If you select to activate the computer for later use, a security certificate or “cookie” is placed on your browser for future access. You can register multiple computers and multiple browsers on each computer.  

What if I share my computer with someone who also has Online Banking? Can we both log in from the same computer?

Yes. You can use the same computer. There is no limit to the number of people who can use the same computer to access his/her own Online Banking.

Will I need to register my computer every time I log in?

If you use the same computer or device each time you visit Online Banking you will not need to re-register. You will need to register any new computers or devices.

I have already registered my computer. When I enter my login information Online Banking prompts me to have a secure access code delivered. Why?

There are several reasons why this may happen. Some reasons are:

  • You logged in using a different computer
  • You logged in using a different browser
  • The cookies/cache have been cleared on your computer
  • Your browser blocks or restricts cookies
  • A new version of your browser was installed on your computer

How do I prevent cookies from being deleted on my computer?

You can change your browser setting to allow cookies to be stored from Camden National Bank. Select your browser for third party instructions.

Please note: where www.timeanddate.com is used as an example URL in the instructions linked below, please replace it with the URLs you want to allow: www.camdennational.com and www.secure3.onlineaccess1.com.

Alerts

Camden National online and mobile banking alerts provide you with information about your account. Available Alerts include: current balance, low account balance, debit card transactions, direct deposit, and change of password as well as other security alerts. You can request an alert notification be sent to you through email, text messaging, secure message, or a voice alert.

To set up an account, history or transaction alert:

  1. Click preferences > alerts
  2. Add Alert
  3. Select Alert type
  4. Complete the form
  5. Click submit

Example: Current Balance Alert Set-up Process

  1. Click preferences > alerts
  2. Add Alert
  3. Choose New Account Alert
  4. Select the Account the alert is for
  5. Current Balance is the Field
  6. Greater than amount is the Trigger, amount is $0.00
  7. Choose the frequency and type of notification

To set up a security alert:

  1. Click preferences > security
  2. Go to the Alerts tab
  3. Enter contact information for the delivery method you would like to receive your alert by
  4. Select the alerts you would like
  5. Click "Submit Alert Changes" 

Security Information

To ensure the security of your information, we encrypt your information as it travels over the Internet via SSL 128 encryption.

New Account Openings
  • Once you have opened your account with Camden National and enrolled in online banking, we will send you an email containing your first time login instructions.
  • Once you have completed the first time user enrollment process, you can change your password or login ID any time by visiting Preferences > Security.
  • If you are new to Online Banking and already have an established account with Camden National, you can still take advantage of the benefits of Online Banking. Simply click here.
Secure Access Code
  • Every time you log in to your Online Banking account on a new computer, you will be prompted to enter a new Secure Access Code.
  • The Secure Access Code will be sent to you by your preferred method. Enter the code and proceed as usual.
  • If you select to make this a preferred device, you will not have to follow this process again.
Passwords
  • Forgotten passwords: If you forget your password, click on Forgot Password? You will be sent a new Secure Access Code. Once you enter the Secure Access Code, you may reset your password and use the system as usual.
  • Locked out of the system: After three failed login attempts you will be locked out of the system. Please contact customer service at 800-860-8821 for assistance.
Enabling Cookies
  • You must enable cookies for the Camden National Online Banking system to function properly. The cookies do not contain any private or sensitive information

 

Consumer and Business Electronic Banking Education Center

Camden National Bank has developed a training and resource center to help you understand the risk and the potential for online fraud. Click here.

 

Browser Information

For best site performance, we recommend a processor with 500MB of RAM or greater and a cable, DSL, or ISDN Internet connection. Note: satellite cable connections have difficulty supporting encrypted sites and may be slow to respond.  We recommend the following browsers:

For Windows XP, Vista, or 7
  • Internet Explorer 7 or higher
  • Firefox 3.0 or higher
  • Chrome 4.x or higher
For Macintosh
  • Safari 4.x or higher
  • Firefox 3.0 or higher
  • Chrome 4.x or higher
Vista/IE 7 Brower Changes
Customers using Vista and IE 7.0
  1. Click on Tools/Internet Options
  2. Click on the Advanced button
  3. Scroll to the bottom using the slide bar on the right
  4. Check the box to use SSL 2.0 or SSL 3.0
  5. Remove the check from TLS 1.0
  6. Click apply and then OK
  7. Click contents tab at the top of the box
  8. Click clear SSL state button, click apply and OK

If you need assistance, please call 800-860-8821.

 

Three ways to enroll

  1. Online
  2. In person at your local branch
  3. By calling 800.860.8821

 

Camden National Bank, Member FDIC, Equal Housing Lender Equal Housing Lender, Equal Opportunity Employer — © 2014 Camden National Corporation, All Rights Reserved.

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