As your financial partner, we take protecting your account and confidential information very seriously. You can bank with us from anywhere that you are, anytime, conveniently and securely.

Debit and ATM Card Fraud Monitoring and Alerts

Your card transactions are monitored 24/7, 365 days a year for:

  • purchases outside your normal purchasing patterns
  • unusual time frames and geographic locations
  • purchase patterns that are consistent with trends of previously identified fraud
Contacting you quickly is critical

If our fraud monitoring systems detect suspicious activity on your account we will contact you to confirm whether you authorized the transactions. As of July 31, 2013, we are expanding our fraud alert notification methods to include recorded phone call and text message.

Receiving a text message

  • Text messages will arrive from the 5 digit code 33748
  • The message will contain Camden National Bank's name, the merchant's name and dollar amount of the transaction in question
  • Reply "Yes" or "No" to indicate whether you authorized the transaction
  • Receive a confirming text message
  • Continue to use your card as normal, if you texted "Yes"
  • A fraud specialist will contact you immediately to protect your account if you texted "No"

As always, do not reply to any message with personal or confidential information. Replying to the message with "STOP" will indicate that you do not want to receive fraud alerts via text.

You can help us protect your account from fraud

Keep us updated by calling 800-860-8821 or emailing info@camdennational.com with

  • your current mobile and home phone numbers
  • any upcoming travel plans; specifically if your card will be used outside of your normal patterns

Protecting Your Online Bank Account

At Camden National Bank the security of your financial information is very important to us and we are constantly looking for ways to enhance our current security.

What is a Secure Access Code?

A secure access code is a one-time use code that allows you to log in to your Online Banking account. It is delivered to you via a phone call, SMS text or email and is only valid for a limited period of time.

Why put this in place?

The combination of a secure access code and your existing online login ID and password helps to protect you from increasing cyber threats. In addition, it gives you the ability to re-set your password and register to receive security alerts.

How does it work?

The first time you log in you will be asked to register your computer or device by entering a secure access code. This places a security certificate "cookie" on your computer or device. This will allow you to use your computer or device without having to ask for a secure access code each time you log in. Click here for instructions.

How will I receive my code?

Your code will be sent to you via your preferred method – phone, SMS text message or email. We recommend, however, that you opt to receive it via phone.

How long should I wait for a secure access code to be delivered?

By phone: This is our recommended method. Your code should be delivered in less than three (3) minutes. Please make sure the telephone line is not being used by your computer or another person. Also be sure that you do not have any call blocking or screening services in place from unknown numbers as this would prevent the call from being received.

By email: Your code should be delivered in less than ten (10) minutes. Please check your junk email folder if you do not receive the email in this time frame. If you have a program filtering/monitoring the delivery of your email messages, it may prevent the delivery of the secure access code; please select to have the secure access code delivered to a phone number.

Why does the system tell me the secure access code is expired or invalid?

A secure access code is valid for approximately 30 minutes. If you select to have a secure access code delivered to you multiple times using the same channel of delivery, each new secure access code request will disable any previously requested codes. 

Am I able to add additional email addresses or phone numbers for secure access delivery?

Yes. First, you will need to have a successful delivery and usage of a secure access code. On the account overview screen, select the "Security" option from the "Preferences" heading. Click on the Secure Delivery tab. You can enter additional email addresses and phone numbers for voice and SMS text delivery.  

Should I register more than one computer?

If you access Online Banking from more than one personal computer or device, we recommend that you set this security on each one. We do not recommend registering on a public computer, such as at a library, school or other location where other individuals may be able to gain access to your accounts.

What if I use different computers to access Online Banking?

Each time you log in from an unregistered computer, you will be prompted to have a secure access code delivered to your contact information. After you enter the correct secure access code, you will be asked if you would like to register your browser. If you select to activate the computer for later use, a security certificate or "cookie" is placed on your browser for future access. You can register multiple computers and multiple browsers on each computer.  

What if I share my computer with someone who also has Online Banking? Can we both log in from the same computer?

Yes. You can use the same computer. There is no limit to the number of people who can use the same computer to access his/her own Online Banking.

Will I need to register my computer every time I log in?

If you use the same computer or device each time you visit Online Banking you will not need to re-register. You will need to register any new computers or devices.

I have already registered my computer. When I enter my login information Online Banking prompts me to have a secure access code delivered. Why?

There are several reasons why this may happen. Some reasons are:

  • You logged in using a different computer
  • You logged in using a different browser
  • The cookies/cache have been cleared on your computer
  • Your browser blocks or restricts cookies
  • A new version of your browser was installed on your computer

How do I prevent cookies from being deleted on my computer?

You can change your browser setting to allow cookies to be stored from Camden National Bank. Select your browser for third party instructions.

Please note: where www.timeanddate.com is used as an example URL in the instructions linked below, please replace it with the URLs you want to allow: www.camdennational.com and secure3.onlineaccess1.com.








 
 

Camden National Bank, Member FDIC, Equal Housing Lender Equal Housing Lender, Equal Opportunity Employer — © 2014 Camden National Corporation, All Rights Reserved.

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