Camden, Maine, November 08, 2017 – Camden National Bank recently announced the launch of a new customer experience initiative called CamdenCircle, aimed at continuously collecting and processing customer feedback in order to meet customers’ evolving needs. CamdenCircle brings to life the bank’s vision of providing simple, secure, and innovative banking products and services. As the CamdenCircle effort has developed, customer loyalty has increased significantly as measured through ongoing listening channels, including customer surveys and a newly launched feedback submission portal.
Chief Experience & Marketing Officer, Renée Smyth shared, “In today’s financial services landscape, we recognize that it isn’t enough to offer incredible customer service alone. At Camden National Bank, we also strive to empower our customers to bank the way they want with innovative products that make banking convenient and secure. CamdenCircle is our commitment to listen to our customers and employees for the input that shapes how we do business and implement new technology. CamdenCircle functions as a positive feedback cycle—as our customers and employees speak, we continue to develop products and services that speak to them.”
Last year, Camden National Bank was the first Maine-based bank to offer 24/7 live phone support and to issue 77,000 EMV chip debit cards with enhanced fraud detection. This year, they added Live Chat as a resource for customers in online and mobile banking. They have innovated in the digital space with MortgageTouch, a simplified online mortgage application tool for those looking to buy or refinance a home, and with TreasuryLink, a comprehensive online treasury management system for business customers.
A community bank headquartered in Maine, Camden National Bank prides itself on providing smart and friendly financial service in addition to the latest digital banking products for its customers. Smyth added, “We are proud to be a bank that can offer the best of both worlds for our customers: competitive products across innovative user platforms and the financial expertise of local decision-makers. With CamdenCircle at the forefront of our company ethos, we will continue to deliver the online and in-person banking experience that our customers have told us they want and need.”
About Camden National Bank
Camden National Corporation (NASDAQ:CAC), founded in 1875 and headquartered in Camden, Maine, is the largest publicly traded bank holding company in Northern New England with $4.0 billion in assets and nearly 650 employees. Camden National Bank, its subsidiary, is a full-service community bank that offers an array of consumer and business financial products and services, accompanied by the latest in digital banking technology to empower customers to bank the way they want. The Bank provides personalized service through a network of 60 banking centers, 76 ATMs, and lending offices in New Hampshire and Massachusetts, all complemented by 24/7 live phone support. Comprehensive wealth management, investment, and financial planning services are delivered by Camden National Wealth Management. To learn more about CamdenCircle, visit here. To submit feedback, visit Contact Us. Member FDIC.