Camden, Maine, May 5, 2021 – Forbes recently announced its 2021 list of World’s Best Banks, and this year’s rankings include Camden National Bank in the top 10 of the 75 U.S. banks being recognized. As of September 2020, there were 5,033 commercial banks and savings institutions insured by the Federal Deposit Insurance Corporation (FDIC) in the United States. For its list of the World’s Best Banks, Forbes partnered with market research firm Statista, surveying more than 43,000 customers around the globe for their opinions on their current and former banking relationships. Banks were rated on general satisfaction, how likely customers were to recommend them, and key attributes like trust, fees, digital services and financial advice.
“This exciting recognition is a testament to our entire team’s hard work and steadfast commitment to delivering a better banking experience for our customers,” said Greg Dufour, President & CEO of Camden National Bank. “In the wake of a complex and challenging year for communities near and far, I’m very proud of how our employees stepped up and worked together, so we could go above and beyond for our customers when they needed us most. Our resiliency and adaptability has prepared us to navigate 2021 with optimism.”
In 2020, Camden National Bank reported record customer satisfaction scores: 8 out of 10 consumer customers responded as very likely to recommend Camden National Bank to friends and family—a strong indicator of satisfaction and loyalty. For its dedication to continuously enhancing the customer experience, the bank also received the 2020 Greenwich Customer Experience Leader Award in both U.S. Retail Banking (for the third year in a row) and U.S. Commercial Small Business Banking.
“With each customer interaction—whether it’s at the teller line, on our mobile app, or through a digital loan application—we aim to make banking easier and more enjoyable for our customers, so they can manage their finances with greater confidence and control,” continued Dufour. “And we’re always striving to do better, by proactively listening to our customers, soliciting their feedback, and constantly generating new ideas.”
To learn more about Camden National Bank’s commitment to its customers, communities, employees, and shareholders, please see the recently released 2020 Annual Report and 2020 Environmental, Social, and Governance (ESG) Report.
About Camden National Bank
Camden National Corporation (NASDAQ:CAC) is the largest publicly traded bank holding company in Northern New England with $5.1 billion in assets and approximately 600 employees. Camden National Bank, its subsidiary, is a full-service community bank founded in 1875 in Camden, Maine. Dedicated to customers at every stage of their financial journey, the bank offers the latest in digital banking, complemented by personalized service with 58 banking centers, 24/7 live phone support, 68 ATMs, and additional lending offices in New Hampshire and Massachusetts. For the past three years, Camden National Bank was named a Customer Experience (CX) Leader by leading independent research firm, Greenwich Associates. In 2020, it received awards in two CX categories: U.S. Retail Banking and U.S. Commercial Small Business. The Finance Authority of Maine has awarded Camden National Bank as "Lender at Work for Maine" for eleven years, and Camden National Corporation received a 2020 Raymond James Community Bankers Cup award, placing it in the top 10% of community banks. Comprehensive wealth management, investment and financial planning services are delivered by Camden National Wealth Management. To learn more, visit CamdenNational.com. Member FDIC.