We'll earn your trust. We'll be your anchor.

On October 16, Camden National Bank completed the acquisition of The Bank of Maine, bringing you more access to branches and ATMs and more convenience. This is an exciting time, and we understand that you may have questions about what this means to you. We're here to help. Simply stop by any Camden National Bank branch and we will be happy to answer any questions that you may have. Or if you prefer, you can call us at 800.860.8821 or email us at heretohelp@CamdenNational.com.

Important debit card information!

Please keep using your current debit card and PIN from The Bank of Maine. In late 2015/early 2016, you will receive a new Camden National chip-enabled debit card.

Important dates

  • October 16: All The Bank of Maine locations closed at 4PM
  • October 17: All The Bank of Maine locations were officially closed
  • October 18: Access to The Bank of Maine mobile, online, and telephone banking stopped at 6PM
  • October 19: All branches of The Bank of Maine branches opened during normal banking hours as Camden National Bank

Answers to frequently asked questions


Q. Will I keep the same checking and/or saving account that I currently have?

A. No, you will be transferred into a new account, which is similar to the one that you currently have at The Bank of Maine. Call us at 800.860.8821 if you have any questions about your new account. We are here to help and will work with you to find the right solution for your needs.

Q. Will my account number change?

A. No, your account number will remain the same.

Q. What will happen to the Promise Rewards that I have earned?

A. You will receive all rewards earned through Friday, October 16. These will be credited to your account and appear on your last The Bank of Maine statement dated October 16.

Q. Will my Health Savings account transfer to Camden National Bank?

A. Yes, your Health Savings account will transfer to Camden National Bank.

Q. What will happen if I have an account linked for overdraft protection?

A. If you have an account linked for overdraft protection, it will still be linked when it transfers over to Camden National. This includes savings and checking accounts and lines of credit.

Q. Will I still have overdraft coverage?

A. Yes, if you currently participate in The Bank of Maine's overdraft program, you will be automatically enrolled in Camden National's discretionary overdraft protection program called Progressive Pay. It is a special overdraft service that may approve the payment of items beyond your available balance on a discretionary basis, depending on your account history and activity. For more information, please refer to the account disclosure document.

Q. Does Camden National have a daily overdraft cap?

A. No, Camden National does not have a daily overdraft cap. We offer balance alerts and alternative products to help lessen the overdraft fees that you may incur.

Q. Will my direct deposit and automatic payments convert over to Camden National?

A. Yes, your direct deposit and automatic payments will transfer to Camden National. You do not need to take any action!

Q. Will my safe deposit box change?

A. No, your safe deposit box will remain in the same location and under the same terms and conditions.

Certificates of Deposit and IRAs

Q. What will happen to my certificate of deposit (CD)?

A. Your CD will automatically transfer to Camden National Bank with the same rates and terms that you currently have. Upon renewal, Camden National rates and terms will apply.

Q. What will happen to my IRA?

A. Your IRA will transfer over, and Camden National will become the custodian of the account. If you are currently receiving automatic minimum distribution payments, these will continue without interruption.

Q. What happens to my FDIC insurance if my combined accounts go over the allowable limit?

A. Your deposits will continue to be insured up to the maximum amount allowed by law. If you currently have deposit accounts at Camden National and The Bank of Maine with the same ownership title or titles, your deposits will continue to be insured separately until April 15, 2016.

CDs transferring from The Bank of Maine will continue to be separately insured until the earliest maturity date after April 15, 2016.

CDs maturing prior to April 15, 2016, that are renewed for the same term and amount (either with or without accrued interest) will continue to be separately insured until the earliest maturity date after April 15, 2016.

Debit Cards, Checks and ATMs

Q. Can I still use my The Bank of Maine debit card?

A. Yes, please continue to use your existing The Bank of Maine debit card as you currently do. We will mail out new cards to all customers in late 2015/early 2016.

Q. When will I receive a new debit card?

A. You will receive a new Camden National Bank chip-enabled debit card in late 2015/early 2016. Until you receive your new debit card, your The Bank of Maine debit card will be accepted at all retailers where Visa® is accepted.

Q. What is a chip-enabled debit card?

A. A chip-enabled debit card provides you with more security and is accepted everywhere you current debit card is.

Q. What if I need a new debit card before January 2016?

A. If you need a replacement card due to the loss of a card or damage prior to January 2016, please visit a local Camden National branch or call 800.860.8821, and we will be happy to issue you a new Camden National debit card.

Q. Will I be charged when I use my The Bank of Maine debit card at a Camden National ATM?

A. No, your card will be recognized as a Camden National card starting on Friday, October 16, and thus, you will not be charged any additional account-related fees. Please check your account disclosure for more information. In addition to having access to over 85 Camden National ATMs, you can use your card free at any of the 200 Maine Cash Access machines across the state. Visit MaineCash.com to find the one closest to you.

Q. Can I make a deposit at a Camden National ATM?

A. Yes, on Monday, October 19, you will be able to use a Camden National ATM for your banking needs. Camden National has “smart” ATMs at many of its locations, which allow you to make transactions without envelopes or deposit slips, and you can deposit up to 25 checks at one time.

Q. Can I still use my The Bank of Maine checks?

A. Yes, your account number will remain the same, so you can continue to use your existing checks and deposit slips.

Account Statements

Q. When will I receive my final account statements from The Bank of Maine?

A. You will receive your final The Bank of Maine account statement in October. This will contain all your account information through Friday, October 16. Good news: We have waived the monthly service fee for the final account statement.

Q. If I have eStatements, will I automatically be re-enrolled?

A. Yes, if you currently receive eStatements from The Bank of Maine, you will automatically be re-enrolled in them. You may access your eStatement through Camden National Bank’s online and mobile banking portal by going to Services/View Statements.

Q. How do I enroll in eStatements?

A. Simply go to online/mobile banking and select Settings/Statement Delivery.

Online, Mobile and Telephone Banking and Bill Pay

Q. Will my online and mobile banking stay the same?

A. No, they will be even better! Starting on Monday, October 19, your online and mobile banking account will transfer to the Camden National Bank system, which will give you the same experience across all devices — computer/laptop, tablet and smartphone. You will be able to bank from anywhere! Pay bills, transfer money and make a mobile deposit. The new system also has robust alert offerings and text banking. You will always have access to your account and the convenience to bank when the time is right for you.

Q. How do I access Online Banking?

A. To log into Camden National's Online Banking platform, visit CamdenNational.com and click Online Banking Login. This will take you to the login page. Please bookmark this page or make it a favorite for future reference.

Q. Will I be able to keep the same Online Banking ID and password for online banking?

A. Yes, your Online Banking ID will transfer over to the Camden National's Online Banking platform. The first time you log in, you will need to go through the secure access code process. This will ensure the device you are using is secure, and at that time, you will re-establish your password.

Q. Do I need a new mobile banking app?

A. Yes, you will need to download the new Camden National mobile banking app from the Apple App Store or Google Play. Your new online and mobile banking will not be available to you until Monday, October 19.

Q. Will my Online Banking ID be the same for mobile banking?

A. Yes, you will log in for the first time with your existing Online Banking ID and will need to follow the secure access code process to add the security protection to your mobile device. If you have already set up your password via online banking, you will be able to use the same password on your mobile device.

Q. Will bill pay continue to process my payments the same way?

A. Yes, Camden National uses the same bill pay platform as The Bank of Maine and processes bill payments the same way.

Loans, Lines of Credit and Credit Cards

Q. Will my mortgage, loan and/or line of credit transfer to Camden National Bank?

A. Yes, your current mortgage, loan or line of credit will automatically transfer over to Camden National, and your terms and conditions will remain the same.

Q. Will my loan number remain the same?

A. Yes, your loan number will remain the same.

Q. Can I still make payments the same way I currently do?

A. Yes, you may continue to make your payments as you currently do, using the same payment slips. If you make payments by mail, please send your payments to:

Camden National Bank
245 Commercial St.
Rockport, ME 04856

Q. If I have automatic payments set up, will they continue?

A. Yes, if you currently have loan payments deducted from your account, payments will transfer over using the same schedule you currently have in place.

Q. What happens if I am still in the middle of applying for a loan?

A. If you are currently in the middle of applying for a loan, this will continue without interruption. If you have any specific questions, please contact your lender directly.

Q. What will happen to my credit card from The Bank of Maine?

A. You will be sent a new Camden National credit card with the same number and PIN you currently have. This will arrive the week of October 19. Activate it right away, as your current The Bank of Maine credit card will cease to work on January 16, 2016.

Online and mobile banking

Camden National offers one of the best online and mobile banking experiences. With your Camden National checking and/or savings account, you now have access to these great features:

  • Mobile deposit and text banking
  • Same banking experience across all devices — computer/laptop, smartphone and tablet
  • Personal Financial Management Tools — managing all of your finances in one location

Click here for instructions on how you can get started with online and mobile banking.

Looking for assistance converting your Quicken or QuickBooks connection over to Camden National Bank? Learn more here.

Customer Assistance Center

The Customer Assistance Center at Camden National is standing by and ready to help answer any questions that you may have!

Call us at 800.860.8821 or email us at heretohelp@CamdenNational.com.

Monday–Friday: 7:00 a.m.–7:00 p.m.
Saturday: 9:00 a.m.–4:00 p.m.

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Camden National Bank, Member FDIC, Equal Housing Lender Equal Housing Lender — © 2015 Camden National Corporation, All Rights Reserved.